If you ever have a problem with a purchase we will exchange it for another title or a store credit. Purchasing used product makes some people uncomfortable, as they feel the products might be scratched or defective. To put at ease those of you who feel this way, Everyday Music tries to make exchanges as easy and hassle-free as possible. It would be impossible for us to listen to every piece of music that we buy used, therefore it only makes sense to guarantee it.

However, less than one percent of all the used music we sell comes back defective. Think about this way, all the CDs you have in your personal music collection are used and if you treat them well they will not become damaged. Now, be assured that most people are like you and they treat there discs well. And also be aware that the compact disc is not like a record in that nothing, except a beam of light, comes in contact with the disc itself. So, light scratches and surface marks on a CD will not result in skips and ticks. Only very deep scratches and gouges or flaws pressed into a disc during its manufacturing will cause a CD to skip.

Everyday Music does sell ‘skufs,’ which are used CDs we buy that have surface marks and scratches. We sell these ‘skufs’ at discounted prices--look for the bright green price sticker with the word skuf on it--and lots of our customers love ‘em. Of course, ‘skufs’ are guaranteed like everything else.

While we try to be as flexible as possible regarding returns, some abuses and manufacturer policies have made it necessary to impose some restrictions;

  • Returns are for exchange or credit only and must be accompanied by a sales receipt; sorry, no cash or credit card refunds.
  • Returns must be made within 14 days of purchase, though in unusual circumstances we will make an exception.
  • Due to policies imposed upon us by the major manufacturers, new CDs that are returned will be exchanged only if in like-new condition; that means no smudges, skufs or scratches on the disc. Manufacturers will no longer accept returns of opened CDs from retailers, so if something is returned we must be able to re-sell it.
  • New, sealed vinyl is not returnable under any circumstances. Record distributors have made it impossible to return any vinyl for any reason, even if defects are the result of their packaging and manufacturing. Sorry!

rsd waits
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